crisis-playbooks
について
このスキルは、障害やセキュリティ侵害などのインシデントに対応する、事前承認済みの危機管理コミュニケーション・ワークフローとテンプレートを提供します。重大度マトリックス、エスカレーションパス、内部・外部チャネル向けの即時使用可能なメッセージキットを含みます。開発者はこれを使用して、構造化されたタイムラインと承認チェックリストに沿った調整された対応計画を迅速に実行できます。
クイックインストール
Claude Code
推奨/plugin add https://github.com/majiayu000/claude-skill-registrygit clone https://github.com/majiayu000/claude-skill-registry.git ~/.claude/skills/crisis-playbooksこのコマンドをClaude Codeにコピー&ペーストしてスキルをインストールします
ドキュメント
Crisis Communications Playbooks Skill
When to Use
- Service outages, security incidents, compliance/regulatory events.
- Negative press cycles or social media escalations.
- Sensitive executive/HR news requiring coordinated messaging.
Framework
- Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
- Escalation Tree – who to notify, in what order, via which channels.
- Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
- Channel Sequence – timeline for status page, email, press, social, internal posts.
- Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.
Templates
- Incident briefing doc (facts, unknowns, owners, deadlines).
- Approval checklist for legal/security/executive signoff.
- Post-incident report with RCA, comms metrics, and improvement actions.
Tips
- Rehearse quarterly with tabletop exercises.
- Keep localized versions for regulated markets.
- Archive every incident’s comms artifacts for compliance and learning.
GitHub リポジトリ
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