Suede Ops Architecture

Ordering law: data, then workflows, then intelligence.

An agent reading fragmented data does not report that it holds a third of the picture. It returns a fluent, confident answer built on a third of the picture. Fragmented input produces polished mistakes at scale, and polished mistakes survive review that visible chaos would not. Architecture is what stops the model from being asked a question its inputs cannot answer.

This skill ends with a written architecture, not a build. Every step below produces a line in the Output Contract, and every gate names what an agent does when it fails.

Before Starting

Collect these. Work with what exists and name what is missing in the Output Contract rather than blocking on it.

1. Entities — the nouns the operation runs on (client, project, order, job, track, release, patient).
2. Work units — the recurring things people do, one line each, in the words the person doing them uses.
3. Tool list — every system holding operational data, including spreadsheets, shared drives, and any inbox used as a database.
4. Cycle length — median days for one unit of work to go from open to done.
5. Blast radius per work unit — what a wrong output costs, and whether it can be undone.

Read references/triage-examples.md for worked classifications before running Step 3 on unfamiliar work.

Step 1 — Schema before surfaces

Name the entities, their fields, and their relationships before designing a screen, an automation, or an agent.

For each entity record: the fields it carries, the entity it belongs to, and the lifecycle states it moves through.

Gate. Every work unit from Before Starting reads or writes at least one named entity. A work unit touching no entity means the schema is incomplete.

Halt format. Stop. Name the unmapped work unit in one line. Offer: add the missing entity, fold the work unit into an existing entity, or mark it out of scope in writing. Wait for the choice.

Step 2 — One write path per entity

Each entity gets exactly one place a record is created and one path it is updated. Everything else reads.

For each entity, list every write path: each tool, script, form, and integration that can create or update it. People entering data through one application share that application's path and do not count separately; two applications writing the same record are two paths.

Gate. Write-path count per entity resolves to one. Two paths into the same record rebuilds the silo the system is being built to remove, on newer software.

Halt format. Stop. Name the entity and each competing path in one line apiece. Offer: designate one canonical writer and make the others read, put every writer behind one service that owns the write, or split into two entities with separate lifecycles. Wait for the choice.

Step 3 — Triage every work unit

Route each work unit to an automation, an agent, or a human. Apply the Written Rule Test in order and stop at the first match.

Test	Verdict	Build as
The complete rule can be written down, every branch included, with no "it depends", "usually", or "as appropriate" — and inputs already arrive structured	Automation	Deterministic code. No model.
The rule can be written down, but inputs arrive as prose, audio, or images	Automation with one extraction step	Model parses input into the schema; the written rule decides.
The rule cannot be fully written, and two competent people given the same context would agree on the answer	Agent	Model interprets, drafts, or answers, against the schema from Step 1.
The rule cannot be fully written, and two competent people would disagree	Human decides	System assembles the full context and presents it; the person chooses.

Adding a model to deterministic work buys nondeterminism and per-call cost in exchange for nothing. Work that passes the first test stays code.

Settle the agreement question rather than estimating it: give the same three real past cases to two people who do the work. Matching answers put the work unit with the agents; diverging answers put it with the humans.

Blast-radius override. Apply after the table, and it wins. Any work unit whose wrong output moves money, reaches someone outside the team, changes access, or deletes data becomes agent proposes, human approves regardless of the verdict above. Reversibility is the test, not difficulty.

Notifications into a channel the team already owns do not reach outside it and keep their table verdict: a routing automation that posts to an internal channel stays a plain automation.

Halt format. When a work unit cannot be classified — its rule was never written down, or the two people needed to settle the agreement question are not available — stop. Name the work unit in one line. Offer: write the rule now and reclassify, run the three-case comparison with whoever does the work, ship it as human-decides until either lands, or mark it out of scope. Wait for the choice.

Step 4 — Absorb, keep, or kill every tool

Each tool from the list gets one verdict and one proof path. Presence in a config is not evidence that a tool is live: cite a last-write timestamp, a seat count, an invoice line, or a recent export.

Verdict	Criteria	Result
Absorb	The tool performs a function the new system's schema already owns, and it is system of record for nothing regulated or financial	Rebuild the function, cancel the tool
Keep	System of record for regulated, financial, or legally retained data, or it holds an integration surface that would cost more to rebuild than the build budget allows	Integrate and read from it
Kill	No writes across a full usage cycle — ninety days for a continuously used tool, a full year for anything on an annual or seasonal cycle such as tax, audit, insurance, or renewal software — or its function is already fully covered by a kept or absorbed tool	Cancel, rebuild nothing

A tool with no proof path is unclassified, not killed. Report it as unknown and name what evidence would settle it.

Step 5 — Choose the migration path in writing

Decided here, during architecture, and never improvised mid-build. Apply in order and stop at the first match.

Condition	Path
History is read daily in the ordinary course of work	Full migration — clean, map, backfill, run parallel for one cycle, dated cutover, read-only window, retire
Reference records outlive the work; closed transactions are rarely reopened	Hybrid — migrate clients, contacts, vendors, catalogs; leave transactional history read-only in place
Cycle length is short and closed records are rarely reopened	Cutover date — no backfill; new work opens in the new system, in-flight work finishes in the old one, which empties itself in one cycle

A retention requirement on its own does not force a full migration. Read the requirement's wording: most are satisfied by a read-only archive held for the stated period, which the hybrid and cutover paths both preserve. Migrate for daily use, archive for retention.

Cutover date is the cheapest path and the least chosen. When cycle length is short, a full migration pays to move records that will close before the backfill finishes.

Two rules hold on every path. The switch date reaches the whole team at least two weeks ahead with training delivered before it arrives. The old tools are cancelled on a dated line in the plan, because a backup kept alive becomes a competing system inside a month.

Step 6 — Sequence into commanded phases

Order the build so nothing lands on a moving foundation: schema, then workflows, then agents.

Each phase carries a completion standard that a command proves. A phase whose standard reads as a judgment ("the schema looks stable") has no gate — replace it with a command, a readback, or a file check whose output decides.

Phase	Completion proved by
Schema	Migration applies clean on an empty database and every Step 1 entity round-trips
Workflows	Every deterministic work unit from Step 3 runs on real test data, including the failure branch
Agents	Every agent work unit scores against a fixed eval set, at a passing threshold written down before the set is run, and does so before real work depends on it
Migration	The chosen path's cutover date is dated, staffed, and communicated

The next phase opens when the current phase's command passes. Report the command and its output, not a claim that the phase is done.

Halt format. When a phase's command fails or has not been run, stop. Name the phase and the failing command in one line. Offer: fix the phase and rerun the command, narrow the phase so the command can pass on a smaller scope, or record an explicit written exception naming who accepted the risk. Wait for the choice.

Output Contract

ENTITIES
- entity / fields / relationships / lifecycle states

WRITE PATHS
- entity / canonical writer / readers / collisions resolved

WORK TRIAGE
- work unit / verdict (automation | extraction | agent | human) / blast-radius override applied

TOOL VERDICTS
- tool / absorb | keep | kill | unknown / proof path

MIGRATION
- path chosen / cycle length / lookup frequency / cutover date / tools cancelled on

PHASE PLAN
- phase / completion command / gate status

OPEN
- unresolved halts, missing inputs, and unclassified tools

Boundaries

• Produce the architecture; do not build it, migrate data, or cancel a live subscription.
• Do not mark a phase complete without pasting the command output that proves it.
• Do not classify a tool from a config entry, a memory, or an older audit. Cite a current proof path or report it unknown.
• Do not assign an agent to work whose wrong output is irreversible; that work is agent-proposes and human-approves.
• Do not invent cycle length, lookup frequency, or cost figures. Ask for the number, or record it as missing in the Output Contract.
• Do not treat a prior handoff, blueprint, or inventory as current truth when the live system can be read.

Routing

• Need the current operation mapped and its friction costed before architecture -> gather the Before Starting inputs directly. suede-customer-research carries the interview and synthesis method, but its subject is an external customer segment, so borrow the technique and not its personas or jobs framing.
• Need to build the change across many files under one evidence-gated plan -> use suede-graph-flo-xr.
• Need parallel builders with explicit file ownership and rollback -> use suede-agent-teams.
• Need lead lifecycle, scoring, stage, and CRM routing rules -> use suede-revops.
• Need an eval set proving the agent tier of Step 6 -> use suede-ai-eval.
• Need the measurement layer for the shipped system -> use suede-analytics.
• Need findings-only review of the built diff -> use suede-code-review.
• Need CI, required checks, or merge gates around the build -> use suede-ci-gate.
• From suede-agent-teams: route schema, write-path, and work-triage decisions back here before lanes open.