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customer-insights

majiayu000
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About

This skill consolidates product usage, health, and sentiment data to power customer lifecycle programs. It provides a framework for aggregating signals, normalizing data, and delivering insights to prioritize accounts and diagnose risks. Key capabilities include building a signals stack, creating health scores, and enabling closed-loop tracking for teams like CS and product.

Quick Install

Claude Code

Recommended
Plugin CommandRecommended
/plugin add https://github.com/majiayu000/claude-skill-registry
Git CloneAlternative
git clone https://github.com/majiayu000/claude-skill-registry.git ~/.claude/skills/customer-insights

Copy and paste this command in Claude Code to install this skill

Documentation

Customer Insights & Telemetry Skill

When to Use

  • Building segment-specific lifecycle journeys.
  • Prioritizing accounts for adoption help, expansion offers, or advocacy invites.
  • Diagnosing churn/retention risks and surfacing insights to CS + product.

Framework

  1. Signals Stack – product usage, engagement, sentiment, commercial, health composite.
  2. Data Plumbing – define sources (warehouse, product analytics, CS tools) and refresh cadence.
  3. Normalization – align account/user IDs, tag personas/verticals.
  4. Insight Delivery – dashboards + alerts to lifecycle, CS, product teams.
  5. Closed Loop – track outcomes (expansion booked, churn prevented, advocacy activated).

Templates

  • Health score schema (dimensions, weight, threshold, owner).
  • Insight brief (observation, impact, recommended play, owner, due date).
  • Data dictionary for lifecycle dashboards.

Tips

  • Keep manual notes from CSMs in sync with telemetry to avoid blind spots.
  • Tag signals by persona/vertical for more precise plays.
  • Automate distribution via Slack/email alerts tied to triggers.

GitHub Repository

majiayu000/claude-skill-registry
Path: skills/customer-insights

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