customer-insights
About
This skill consolidates product usage, health, and sentiment data to power customer lifecycle programs. It provides a framework for aggregating signals, normalizing data, and delivering insights to prioritize accounts and diagnose risks. Key capabilities include building a signals stack, creating health scores, and enabling closed-loop tracking for teams like CS and product.
Quick Install
Claude Code
Recommended/plugin add https://github.com/majiayu000/claude-skill-registrygit clone https://github.com/majiayu000/claude-skill-registry.git ~/.claude/skills/customer-insightsCopy and paste this command in Claude Code to install this skill
Documentation
Customer Insights & Telemetry Skill
When to Use
- Building segment-specific lifecycle journeys.
- Prioritizing accounts for adoption help, expansion offers, or advocacy invites.
- Diagnosing churn/retention risks and surfacing insights to CS + product.
Framework
- Signals Stack – product usage, engagement, sentiment, commercial, health composite.
- Data Plumbing – define sources (warehouse, product analytics, CS tools) and refresh cadence.
- Normalization – align account/user IDs, tag personas/verticals.
- Insight Delivery – dashboards + alerts to lifecycle, CS, product teams.
- Closed Loop – track outcomes (expansion booked, churn prevented, advocacy activated).
Templates
- Health score schema (dimensions, weight, threshold, owner).
- Insight brief (observation, impact, recommended play, owner, due date).
- Data dictionary for lifecycle dashboards.
Tips
- Keep manual notes from CSMs in sync with telemetry to avoid blind spots.
- Tag signals by persona/vertical for more precise plays.
- Automate distribution via Slack/email alerts tied to triggers.
GitHub Repository
Related Skills
algorithmic-art
MetaThis Claude Skill creates original algorithmic art using p5.js with seeded randomness and interactive parameters. It generates .md files for algorithmic philosophies, plus .html and .js files for interactive generative art implementations. Use it when developers need to create flow fields, particle systems, or other computational art while avoiding copyright issues.
subagent-driven-development
DevelopmentThis skill executes implementation plans by dispatching a fresh subagent for each independent task, with code review between tasks. It enables fast iteration while maintaining quality gates through this review process. Use it when working on mostly independent tasks within the same session to ensure continuous progress with built-in quality checks.
executing-plans
DesignUse the executing-plans skill when you have a complete implementation plan to execute in controlled batches with review checkpoints. It loads and critically reviews the plan, then executes tasks in small batches (default 3 tasks) while reporting progress between each batch for architect review. This ensures systematic implementation with built-in quality control checkpoints.
cost-optimization
OtherThis Claude Skill helps developers optimize cloud costs through resource rightsizing, tagging strategies, and spending analysis. It provides a framework for reducing cloud expenses and implementing cost governance across AWS, Azure, and GCP. Use it when you need to analyze infrastructure costs, right-size resources, or meet budget constraints.
