sentiment-analyzer
About
The sentiment-analyzer skill uses ML models to classify text sentiment, ideal for processing customer reviews, NPS feedback, and support tickets. It helps developers analyze brand mentions and campaign responses at scale by identifying patterns in unstructured feedback. This provides actionable insights from customer data through structured sentiment analysis.
Quick Install
Claude Code
Recommendednpx skills add guia-matthieu/clawfu-skills -a claude-code/plugin add https://github.com/guia-matthieu/clawfu-skillsgit clone https://github.com/guia-matthieu/clawfu-skills.git ~/.claude/skills/sentiment-analyzerCopy and paste this command in Claude Code to install this skill
Documentation
Sentiment Analyzer
Analyze sentiment in customer feedback using transformer models - understand what your customers really feel at scale.
When to Use This Skill
- Review analysis - Process hundreds of product reviews
- NPS feedback - Categorize open-ended survey responses
- Social listening - Monitor brand sentiment on social media
- Campaign feedback - Evaluate response to marketing campaigns
- Support insights - Categorize support ticket sentiment
What Claude Does vs What You Decide
| Claude Does | You Decide |
|---|---|
| Structures analysis frameworks | Metric definitions |
| Identifies patterns in data | Business interpretation |
| Creates visualization templates | Dashboard design |
| Suggests optimization areas | Action priorities |
| Calculates statistical measures | Decision thresholds |
Dependencies
pip install transformers torch pandas click
# Or for lighter CPU-only version:
pip install textblob vaderSentiment pandas click
Commands
Analyze Text
python scripts/main.py analyze "This product exceeded my expectations!"
python scripts/main.py analyze "The service was terrible and slow."
Batch Analysis
python scripts/main.py batch reviews.csv --column text
python scripts/main.py batch feedback.csv --column comment --output results.csv
Generate Report
python scripts/main.py report reviews.csv --column text --output sentiment-report.html
Examples
Example 1: Analyze Product Reviews
# Process CSV of reviews
python scripts/main.py batch amazon-reviews.csv --column review_text
# Output: amazon-reviews_sentiment.csv
# review_text | sentiment | score | label
# "Absolutely love this!" | positive | 0.95 | Very Positive
# "It's okay, nothing special" | neutral | 0.52 | Neutral
# "Worst purchase ever" | negative | 0.12 | Very Negative
Example 2: NPS Feedback Categorization
# Analyze NPS survey responses
python scripts/main.py report nps-responses.csv --column feedback
# Output: sentiment-report.html
# Summary:
# - Positive: 62% (mainly: product quality, support)
# - Neutral: 23% (mainly: pricing concerns)
# - Negative: 15% (mainly: shipping delays)
Sentiment Categories
| Score Range | Label | Interpretation |
|---|---|---|
| 0.8 - 1.0 | Very Positive | Enthusiastic, recommend |
| 0.6 - 0.8 | Positive | Satisfied, happy |
| 0.4 - 0.6 | Neutral | Mixed or indifferent |
| 0.2 - 0.4 | Negative | Disappointed, frustrated |
| 0.0 - 0.2 | Very Negative | Angry, will churn |
Skill Boundaries
What This Skill Does Well
- Structuring data analysis
- Identifying patterns and trends
- Creating visualization frameworks
- Calculating statistical measures
What This Skill Cannot Do
- Access your actual data
- Replace statistical expertise
- Make business decisions
- Guarantee prediction accuracy
Related Skills
- social-analytics - Get social data to analyze
- content-repurposer - Use insights for content
Skill Metadata
- Mode: centaur
category: analytics
subcategory: nlp
dependencies: [transformers, torch, pandas]
difficulty: intermediate
time_saved: 6+ hours/week
GitHub Repository
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